Refund Policy

PLEASE READ ALL POLICIES THOROUGHLY!!!

Sthat you make an informed purchase.Thank your for your interest in shopping with us. We appreciate your business

RETURNS:

  • All orders placed under promotion or with the use of discount codes is FINAL SALE.

  • Accessories, white articles of clothing, bodysuits and undergarments are all FINAL SALE. 

  • We do not honor refunds. If you are not 100% satisfied with your purchase you may exchange your product(s) with other items.

  • All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

    RETURN SHIPPING is the Responsibility of the customer. 

Return INSTRUCTIONS

  • Must email Contactus@dreamyville.shop for return approval.

  • Please include your order number in the initial email or via instagram direct message

  • Merchandise must be returned within 10 days of receipt.

  • Merchandise must be unworn.

  • Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.

  • All Sale/Clearance/Promotional Items are FINAL SALE.

Store Credit:

  • Store Credit can only be used online at our website, www.dreamyville.shop.com

  • Store Credit is Non-Transferrable.

  • Store Credit will be processed within 24-48 hours of receipt of the item.

  • Maintain track of your return parcel. 

  • Store credit is issued after your returned is scanned "PICKED UP"

  • Maintaining track of status is the responsibility of the customer

  • Store Credit does not expire

DAMAGES:

  • In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.
  • You have 7 days from the initial inquiry to provide all supporting evidence for a refund to be honored.